Return & Exchange Policy

We continuously strive to ensure that we provide all our customers with an amazing online shopping experience. If for any reason you are not satisfied with your purchase, you may request a refund or an exchange within 14 days from the date delivered. Please follow the instructions of our return & exchange policy below.

RETURN | EXCHANGE POLICY REQUIREMENTS

• Items must be neatly packed and ready securely in the re-sealable package you received them in.
• The invoice should also be included inside the package.
• Items must not be worn, altered, damaged, or washed.
• Items must have all tags attached.

OUT-OF-STOCK EXCHANGES

If the desired exchange product is out of stock, we will issue online credit valid for up to 6 months from the date of issue.

ITEM MISSING FROM YOUR ORDER / RECEIVED A DAMAGED ITEM / RECEIVED AN INCORRECT ITEM

If you’ve received an incorrect item,  missing an item from your order, or an item is damaged in any way, please submit a ticket to our support team at support@therolandhills.com. ( Please note this must be done within 48 hours of you receiving the order)

RETURN | EXCHANGE PROCEDURE

Please fill in and submit the Service Request Form on this page to initiate your request. We will contact you if further clarification is required.

In most cases, exchange requests will be dispatched within 3 working days depending on the stock availability. Returning items will be collected at the time of your new delivery. A collection & re-delivery charge of Rs.300/- may apply. Kindly note that this process will take 3-7 working days to be fulfilled.

Returning items for refund can either be collected via the same courier service at your request or you may use a reliable courier to send them back to us. Refunds will be processed after inspection of returned items. The total value of the order will be refunded except for delivery charges. Transfers can be made to any nominated bank by you. A notification with proof will be sent when the transfer is made. This usually takes 5 working days upon receiving the returned package.

If any returns do not meet policy requirements, the items will be sent back to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.

For more information, please contact us on +94 77 788 7779 (Lines are open from 9.00 AM – 5.00 PM Monday to Friday. 9.00 AM – 1.00 PM on Saturday) or email support@therolandhills.com

We are pleased to serve you.